Terms and Conditions of Accommodation Services
Last updated: 20 October 2021

GHP LOUVRE, a simplified joint-stock company with capital of 15,700,000 euros, whose registered office is located at 48 rue du Louvre 75001 Paris, France, registered on the Paris Trade & Companies Register under number the 811 081 678, whose intra-Community VAT number is FR 46811081678, and which is insured by the Satec Group, sells on the website accessible via the URL www.madamereve.com managed by the Hotel (“the Website”) accommodation services with the Madame Rêve hotel located at 48 rue du Louvre, 75001 Paris, France (“the Hotel”). The Hotel can be contacted by email at contact@madamereve.com and by telephone at +33 (0)1 80 40 77 70.
These Terms and Conditions of Booking (“Terms and Conditions”) apply to any booking of rooms within the Hotel made by guests (“Guests”) on the Website.
The Guests may be both consumers and professionals within the meaning of the introductory article of the French Consumer Code. Where necessary, the Terms and Conditions specify when the provisions hereof only apply to Business Guests or Consumer Guests. In the absence of further details, the Terms and Conditions shall apply to all Guests, Consumer Guests and Business Guests alike.
The Terms and Conditions can be consulted on the homepage of the Website, at the bottom of the page. It is imperative that the Guest read them carefully before making the booking.
The Guest must confirm their agreement to all the Terms and Conditions by ticking the box provided for this purpose on the Website, prior to confirming their booking. The Terms and Conditions are supplemented by the Hotel’s Privacy Policy, also available on the homepage of the Website, at the bottom of the page, which the Guest must also accept by ticking the box provided for this purpose on the Website, prior to confirming their booking.
It is specified that the Hotel reserves the right to unilaterally modify the Terms and Conditions at any time by publishing a new version on the Website, it being specified, however, that the applicable conditions are those published on the Website at the time of booking and that any modification will not apply to bookings made previously. The Hotel therefore recommends that the Guest download the Terms and Conditions and/or print them in order to keep a copy of the version in force on the day of the booking.
The Terms and Conditions may be supplemented by special terms and conditions for services offered directly by the Hotel (spa, breakfasts, extras, etc.).

How to book online

To book, the Guest must follow all the steps indicated on the Website in the “Booking” tab. In particular, the Guest will be asked to indicate in the booking form the start and end dates of the desired stay, as well as the number of people. The Guest may consult the offer of accommodation services proposed by the Hotel, and select the room(s) available. It is possible that the Hotel does not have or no longer has room(s) available on the desired dates.
The Guest must then enter their personal details (surname, first name, address, email address, telephone) and their bank details. At this stage, the Guest has the option of checking the details of the offer chosen, in particular the total price, the possible deposit, the pricing conditions, the booking and cancellation conditions, before finalising the booking.
The Guest acknowledges having read and accepted the Terms and Conditions by ticking the box provided for this purpose on the Website, prior to confirming their booking. The Guest also accepts the Hotel’s Privacy Policy by ticking the box provided for this purpose.
Finally, the Guest confirms the booking by clicking on the “Finalise my booking” button.
Immediately after the booking has been confirmed, the Hotel will send a summary confirmation of the booking to the email address indicated in the form. Guests are asked to check their spam folders and contact the Hotel if they do not receive such a confirmation.
The confirmation of the booking may result in the payment by the Guest of all or part of the total price of the stay (excluding tourist tax), depending on the booking option chosen by the Guest before the confirmation of the booking.
In any case, any sum paid at the time of booking (up to the full payment of the price) is a deposit, and in no case, is it an advance payment within the meaning of the French Consumer Code.

Modification and cancellation terms

Request for modification or cancellation by the Guest
If the Guest wishes to modify (extend, postpone or reduce the stay) or cancel the booking, they are asked to do so as soon as possible by contacting the Hotel by email reservation@madamereve.com or by telephone on +33 (0)1 80 40 77 70.
The conditions of modification and cancellation are specified before the confirmation of the booking. These terms vary according to the option selected by the Guest before the confirmation of the booking from among the three options proposed by the Hotel below:

“Flexible Rate”: refers to the option by which full payment of the price of the stay is requested at the time of booking but the amount is debited later, at D-1 at 12:00 pm (Paris time). The Guest can freely cancel or change the stay until the day before the scheduled arrival before 12:00 pm at the latest (D-1 at 12:00 pm at the latest). The amount corresponding to the total price of the stay will not be deducted and no fee will be charged to the Guest.

On the other hand, in the event of cancellation or modification on D-1 after 12:00 (Paris time) or in the event of a no-show on the day of arrival, whatever the reason or unforeseen event, the amount corresponding to the first night of the stay will not be refunded and the balance will be refunded.

“Prepaid non-modifiable, non-refundable rate” : refers to the option by which the Guest benefits from a promotional rate, payment of the full price of the stay is requested and immediately debited at the time of booking.

Cancellation terms: In the event of cancellation by the Guest, the total amount of the stay charged will not be refunded.

Modification terms: no request to modify the booking will be accepted and the total amount of the stay charged will not be refunded.

“Semi-Flexible Rate” : refers to the option by which payment of the full price of the stay is requested and immediately debited at the time of booking.

Cancellation terms: In the event of cancellation by the Guest, the total amount of the stay charged will not be refunded.

Modification terms: The stay can be changed free of charge up to 10 calendar days before arrival at 12:00 (Paris time) for another stay within three months of the beginning of the initial stay (new rates may apply and subject to room availability). After this period, the total amount of the stay charged will not be refunded.
Cancellation or modification at the initiative of the Hotel
In the event of cancellation or modification of the stay at the initiative of the Hotel, regardless of the period within which the cancellation or the modification occurs, the Hotel will not debit the sums paid, and if sums have actually been received by the Hotel, the Hotel will refund the Guest as soon as possible (maximum within 30 days of the cancellation) the full amount paid by the Guest.
Cancellation due to administrative or governmental constraints in the context of a crisis
If administrative or governmental measures taken in the context of a crisis, in particular a health crisis, on a national or local scale, should result in making it impossible for the Guest to honour the stay booked, the cancellation and reimbursement of the stay will be systematic as soon as the Guest’s mobility is restricted (closure of national or regional borders, quarantine in the place of stay or return, lockdown, etc.).

No right of withdrawal

Pursuant to the provisions of Article L. 221-28, 12° of the French Consumer Code, the accommodation services offered on the Website are not subject to the application of the right of withdrawal provided for in Articles L. 221-18 of the French Consumer Code. Accordingly, the services ordered on the Website are exclusively subject to the cancellation and modification conditions provided for in the Terms and Conditions and the Guest will be unable to invoke the right of withdrawal.

Check-in/Check-out

Booked rooms are available to the Guest from 15:00 (Paris time) on the day of arrival. The rooms must be vacated by 12:00 (Paris time) at the latest on the day of departure.
Please inform the Hotel if you arrive before 15:00 or after 18:00 (Paris time) by contacting the Hotel by email to reservation@madamereve.com and reception@madamereve.com or by telephone on + 33(0)1 80 40 77 70.
Additional charges of up to 100% of the nightly rate of the booked room may be applied in case of late check-out, unless prior arrangements are made with the Hotel.

Pets

Pets are not allowed in the Hotel.

Terms and Conditions of Residence

Upon arrival at the Hotel, the Guest will be asked to present an identity document and, if necessary, to fill in a police form in accordance with the regulations. This is carried out for the purposes of prevention of disturbances of public order, judicial investigations and research in the interest of individuals. In this context, these forms may, upon request, be forwarded to the police services and gendarmerie units.
The Guest will also be asked to present the payment card used for the booking.

Price

The prices displayed on the Website only include the accommodation services strictly mentioned in the booking, excluding all additional services (spa, catering, breakfasts, bar, extra bed, telephone, extras, etc.), which must be paid, if necessary, for on site before departure and will be subject to separate invoicing.

The price of the rooms is expressed inclusive of all taxes, apart from tourist tax, in euros or in the currency indicated on the Website.

The tourist tax must be paid by the Guest on site.
WiFi is free and unlimited in the Hotel.

Payment and Invoicing Terms

The Guest communicates his bank details as a guarantee of the reservation, by credit card (Visa, Mastercard or American Express) by indicating directly in the area provided for this purpose (secure entry by SSL encryption) the card number, as well as its validity date and the visual cryptogram. The credit card used must be valid at the time of the stay. If the Guest wishes to use another means of payment, they must request this by contacting the Hotel.
On the day of arrival at the hotel, the Guest will be asked to present the payment card used for the booking as well as his/her identity document for the fraud prevention purposes.
Any booking or payment that is irregular, inoperative, incomplete or fraudulent for a reason attributable to the Guest shall result in the cancellation of the booking at the Guest’s expense, without prejudice to any civil or criminal action against the Guest.
The Hotel reserves the right to pre-authorise the credit card to cover extras (breakfast, telephone, spa, etc.). In the absence of payment of these services, these sums will be directly debited.
Depending on the option chosen by the Guest at the time of booking, prepayment of the full price at the time of booking may be requested from the Guest and the full price immediately debited.
The invoice issued by the Hotel will include, in addition to the legal notices, the total amount to be paid, a detailed breakdown and the price of each service, date and place of performance and date of drafting of the invoice.
For Business Guests, it is specified that in accordance with the provisions referred to in Article L. 441-10 of the French Commercial Code, any total or partial non-performance by the Business Guest of his/her payment obligations or any delay, will automatically result in the payment of a penalty equal to three (3) times the legal interest rate in force on the due date, as well as that of the fixed compensation for recovery costs of 40 euros provided for in said article. Interest shall begin to accrue as from the date of payment appearing on the invoice and shall continue to accrue until the day of full payment of all sums due. Late penalties are due without a reminder being necessary. When the recovery costs incurred are more than the amount of this fixed compensation, the creditor may request additional compensation, upon the presentation of receipts. However, the creditor may not invoke the benefit of these indemnities when the opening of safeguard, reorganisation or liquidation proceedings prohibits the payment on its due date of the claim due to it.

Compliance

With regard to Consumer Guests, to the exclusion of Business Guests, the Hotel is bound by a guarantee of conformity of services, under the conditions laid down in Articles L. 411-1 et seq. of the French Consumer Code.

Hotel Liability

The photographs of the rooms and of the Hotel published on the Website reflect as closely as possible the accommodation services offered by the Hotel. It is specified that variations may occur in the event of, for example, renovation or changes of furniture. The Hotel shall not be liable for any minor variations.
The Hotel cannot be held liable for the non-performance or improper performance of the booking in the case of force majeure, due to a third party, due to the Guest, and in particular in the event of unavailability of the Internet network, impossibility of access to the Website, external intrusion or computer viruses.
It is recalled that the Hotel is responsible for theft and damage caused to property belonging to its Guests in its establishment under the conditions of Articles 1949 to 1954 of the French Civil Code.
Guests may entrust their valuables to be placed in the hotel safe. The Hotel agrees to keep them in its safe, unless there is a legitimate reason not to do so.

Guest Liability

Only adults can rent a room. Any minors must be under the supervision of a responsible adult, present throughout the stay. No minors may remain in or move around the Hotel alone.
The Guest is responsible for all damage caused by him/her (him/herself or one of the persons for whom he/she has booked a stay in the Hotel), and undertakes, in the event of damage to the premises made available, to bear the cost of restoring said premises.
The Guest must pay particular attention to valuables and his/her personal belongings, and take the necessary precautions and insurance to avoid theft, loss and damage of his/her valuables and personal belongings.
The Guest must not at any time cause a violation of the policies of the Hotel or any applicable law or cause nuisance to other Guests of the Hotel.
In particular, the Hotel is a completely non-smoking area, even when windows are open, except for the area(s) dedicated to this purpose as indicated in the Hotel. The general ban on smoking in hotels and restaurants is applicable, in France, in all public places, namely the entire Hotel when the latter specifically mentions that it is entirely non-smoking. Any offender is liable to a penalty of €400 which will be charged directly to the credit card given as security (loss of turnover due to the hotel’s inability to re-rent the room for several nights following the departure of the smoker /mandatory cleaning of all fabrics/shampooing of carpets/washing of walls, curtains).
Any inadvertent triggering of the fire alarm for non-compliance with this provision will be invoiced at €200 for the cost of returning the fire safety system to service.
No excessive noise, even during the day, shall be permitted. Guests causing disorder or any sort of scandal whatsoever, will be asked to leave the Hotel immediately and without a refund of the stay.
The Guest is required to respect the rest of other Guests, by closing doors without slamming them, by telephoning in rooms and not in the corridor and by showing courtesy by avoiding making noise, particularly between 10 pm and 8 am (Paris time). Any neighbourhood noise related to the behaviour of a person under his/her responsibility, may lead the Hotel to ask the Guest to leave the establishment without it being necessary to carry out acoustic measurements, as long as the noise generated is likely to damage the peace and quiet of other guests (Art. R.1334-30 and R; 1334-31 of the French Public Health Code). Noise requiring refunds to Guests who have suffered inconvenience may be charged to the credit card of the guest making such noise.
For the same reasons, visits may take place in the lounge or bar but not in the rooms. For security reasons, please do not exceed the number of people allowed in your room.

Force majeure

The parties may not be held liable if the non-performance or delay in the performance of any of their obligations as described herein, results from a case of force majeure within the meaning of Article 1218 of the French Civil Code.

Privacy – Personal Data

With regard to compliance with the legislation in force relating to the protection of personal data in the context of the collection and processing of the personal data of Guests collected in the booking form, we refer you to the Hotel’s Policy for the Protection of Personal Data and the Use of Cookies.
It is recalled that while the Hotel undertakes to protect the personal information of its Guests by ensuring a high level of security, Guests also have a role to play in the protection of their personal data. In particular, Guests must maintain the security of their online transactions, for example by not disclosing their username or password to anyone. The Guest is also encouraged to change his/her password regularly.
As such, the Hotel cannot be held liable for the disclosure of the information concerning the Guest to any individual who has used his/her username or password. The Guest’s username and password will constitute proof of their identity, and the corresponding amounts payable upon validation of the booking. The Hotel shall not be liable for the fraudulent use of such information.

Right to object to telephone canvassing

It is recalled that in accordance with Article L. 223-1 of the French Consumer Code, the Consumer Guest has the possibility to register on a list of opposition to telephone canvassing.

Intellectual Property Rights

Unless otherwise stated, the Hotel owns or is the owner of all the elements of the Website, including texts, trademarks, corporate names, logos, products, domain names, presentations, graphics, illustrations, photographs, films, tree structures and formatting. As such, their representation, reproduction, dissemination, adaptation, partial or total, processing in part or in whole, for commercial or non-commercial purposes is prohibited without prior agreement. Any person who does so without being able to prove the prior and express authorisation of the holder of the rights attached to the elements of the Website used without authorisation shall be subject to infringement proceedings. It is also specified that the reproduction of any elements or documents present on the Website for information purposes is, however, authorised provided that this is for strictly personal and private use. The user of the Website is not granted any licence or any right other than that of consulting the Website.

Agreement on proof

The provision of the credit card number and the final validation of the booking shall constitute proof of acceptance of said booking and formation of the hotel contract between the parties.
The Hotel and the Guest agree that all data, information, files and any other digital elements exchanged between them will constitute admissible, valid, opposable evidence and have the evidentiary force of a private deed. Any electronic element or exchange shall also be considered treated in the same way.

Complaints

For any complaints in connection with the Terms and Conditions, Guests must contact the Customer Service Department at the following telephone number 01 80 40 77 70 and/or at the following email address reception@madamereve.com, recalling, where applicable, their booking number.

Applicable Law – Dispute Settlement – Mediation

The Terms and Conditions are governed by French law.
In the event of any dispute relating to the validity, interpretation, performance or termination of a booking or the Terms and Conditions or any dispute arising therefrom, the Guest shall send his/her complaints in writing to Customer Service by registered letter with acknowledgement of receipt to the following address:
Hôtel Madame Rêve
Customer Service Department
48 rue du Louvre
75001 Paris, France
Provisions specific to Consumer Guests
After having contacted the Hotel’s Customer Service Department and in the absence of a satisfactory response within two (2) months, the Guest may contact [to be completed].
The mediator will attempt, in complete independence and impartiality, to bring the parties together with a view to reaching an amicable solution, in accordance with Articles L. 611-1 et seq. of the French Consumer Code. The Guest shall remain free to initiate, accept or reject recourse to mediation. In case of recourse to mediation, the parties remain free to accept or reject the solution proposed by the mediator.
If mediation or any other means of out-of-court resolution fails, the dispute shall be submitted to the jurisdiction of the competent French courts designated in accordance with French rules of procedure.
Provisions specific to Business Guests
With regard to Business Guests, in the event of failure to reply to the complaint or in the event of its failure, within three (3) months of the date of receipt, or in the event of failure of any other attempt to resolve the dispute amicably, the dispute shall be subject to the exclusive jurisdiction of the Commercial Court of Paris.